Stuck on something, or have an idea? We’re a small team and we read every message.
Frequently asked
How do I cancel my Pro subscription?
Open the Settings app on your iPhone, tap your name, then Subscriptions, choose tracked., and cancel there. Apple manages all billing. If you cancel during the 3-day free trial you won't be charged.
How do refunds work?
Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com, sign in, and request a refund for tracked. Pro.
I bought Pro but it isn't showing up.
Make sure you're signed in with the same Apple ID you purchased with, then use Restore Purchases in the app's settings. If it still doesn't appear, email us.
How do I delete my data?
Your tracked data lives on your device, so deleting the app removes it. To delete anything stored on our backend, email us and we'll handle it.
Managing your subscription
All billing for tracked. Pro is handled by Apple. You can review, change, or cancel your plan anytime in your App Store subscriptions.
Still need a hand?
Email support@usetracked.com with your question and, if it helps, a screenshot. We’ll get back to you.